MMSU Citizen's Charter

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1. Frontline Services
   • Office of the University and Board Secretary
   • Office of the University Registrar
   • OJT/SIPP/Practicum Office
   • Distance Learning Office
   • Instructional Materials Development Office
   • University Library System
   • Student Affairs and Services Office
   • Alumni Relations Office
   • Health and Wellness Services
   • Human Resources Management Office
   • Administrative Services Division
   • Accounting Office
   • Budget Management Section
   • Cash Management
   • Internal Audit Service
   • Supply and Property Management Office
   • Planning Office
   • Physical Planning and Development Office
   • Procurement Division
   • Information Technology Center
   • Strategic Communication
   • Quality Assurance
   • Records and Archives Management Office
   • University Research Ethics Review Board
   • Internationalization, Linkages and Partnerships Directorate
   • Expanded Tertiary Education Equivalency and Accreditation Program
2. Colleges
   • College of Agriculture, Forestry and Sustainable Development
   • College of Arts and Sciences
   • College of Aquatic Science and Applied Technology
   • College of Business, Economics, and Accountancy
   • College of Computing and Information Sciences
   • College of Health Sciences
   • College of Industrial Technology
   • College of Engineering
   • College of Teacher Education
   • College of Veterinary Medicine
   • College of Law
   • College od Medicine
   • Graduate School
3. Directorates
   • Business Directorate
   • Extension Directorate
   • Research Directorate
   • Production Directorate
   • General Services Directorate
   • Innovation and Technology Center Directorate
   • National Bioenergy Research and Innovation Center

 

Citizen's Charter Handbook: 5th Edition 2024

Citizen's Charter Handbook: 4th Edition 2023

Citizen's Charter Handbook: 3^rd Edition 2022

Citizen's Charter Handbook: 2^nd Edition 2021 

 

CERTIFICATE OF COMPLIANCE Year: 2024

CERTIFICATE OF COMPLIANCE Year: 2023

CERTIFICATE OF COMPLIANCE Year: 2022

CERTIFICATE OF COMPLIANCE Year: 2021

 

FEEDBACK AND COMPLAINTS MECHANISM

 

How to send a feedback?

For walk-ins: Accomplish the Feedback Form in the office lobby and put it in the feedback drop box.

Inform the Security Guard on duty at the Administration Building or approach our Officer of the Day assigned in the Public Assistance and Complaints Desk.

For online : Survey Form link  can be accessed through https://bit.ly/QRCodes2023

 

How feedbacks are processed?

Every Friday, the designated personnel from the Planning Office  opens the suggestion box and compiles and records all feedback submitted.

How to file a complaint?

Make a complaint letter addressed to the University President with the following  information:

• - Name of being complained

• - Incident

• - Evidence

• - Name of complainant

Submit complaint letter to the             

Office of the President

FEM Hall, Mariano Marcos State University,        

Brgy. 16-S Quiling Sur, City of Batac, Ilocos Norte  

                  

The complaint shall be acted upon within five (5) working days:

For inquiries and follow-ups, clients may contact the following telephone number/email:

Office of the President– (077) 600-0459

Email: op@mmsu.edu.ph

How complaints are processed?

The designated personnel from the Office of the President compiles and records all complaints submitted.

 

 

Contact Information of the Anti-Red Tape Authority (ARTA), the Presidential Complaints Center (PCC) and the Contact Center ng Bayan (CCB)

 

 

ARTA: complaints@arta.gov.ph    

         : 8478-5099, 0969-257-7242, 0928-690-4080

PCC: 8888, pcc@malacanang.gov.ph

CCB: 0908-881-6565 (SMS), email@contactcenterngbayan.gov.ph