Mariano Marcos
State University

MMSU lands in 93rd percentile nationwide in 2024 ARTA audit

By Sherlyn Nicolas, 𝘊𝘰𝘯𝘵𝘳𝘪𝘣𝘶𝘵𝘰𝘳

Efficient and client-centered public service placed Mariano Marcos State University (MMSU) in the 93rd percentile among government offices evaluated nationwide in the 2024 Report Card Survey (RCS) 2.0 of the Anti-Red Tape Authority (ARTA), as confirmed by the university's official scorecard received on July 1.

MMSU earned an 89.97% "Satisfactory" rating in the nationwide assessment conducted pursuant to Section 20 of Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. The survey evaluates government agencies' delivery of frontline services and gathers client feedback to help improve the quality of public service.

MMSU President Virgilio Julius P. Manzano, Jr. attributed the recognition to the collective work of the university's officials and employees in improving services and maintaining good governance.

"This recognition demonstrates the hard work of our officials and staff to provide quality public service. We will keep working on our systems and processes to ensure that every transaction at MMSU is smooth, transparent, and meets the needs of our community. As a University for the People, we will continue to make our services more accessible and responsive to the people we serve," President Manzano said.

He added that under the SUCCEED Agenda, “Exemplary Governance” remains one of the university's priorities as it continues to improve its services and better serve its stakeholders.

According to the official RCS 2.0 Full Scorecard, MMSU's overall rating was anchored on its strong performance in the survey component, where it earned 63.97 points out of the 70-point allocation. This component combined the results of the Survey Questionnaire, Inspection Checklist, and Client Satisfaction Measurement.

The university posted perfect scores in the unweighted inspection criteria for access and facilities, communications, and payment and processes, while earning a 91% score in service delivery.

Feedback from the 30 clients surveyed also reflected a positive service experience. All respondents expressed satisfaction with the office layout, observed an active queuing system, and completed their transactions without being approached by fixers. In addition, 95% confirmed that the fees they paid were consistent with those indicated in the Citizen's Charter.

MMSU also earned an additional 3.0 bonus points under the External Recognition category after submitting two valid international awards recognizing the university's excellence in service delivery.

The RCS 2.0 is ARTA's enhanced assessment tool for measuring compliance with Republic Act No. 11032 and evaluating the quality of government service delivery. Developed in partnership with the Civil Service Commission and the Philippine Statistics Authority, the survey combines on-site inspections, document validation, and client feedback to help government agencies identify areas for improvement while promoting faster, simpler, and more citizen-centered public services.